Track your order
Where your order is, and what to do when tracking goes quiet.
The short version
The moment your order is handed to the carrier we email you a tracking link. It comes from support@fornetto-co.com with your order number in the subject line. If you cannot find it, check your spam folder first — that is where it usually is.
Timeline
- Order placed — confirmation email within minutes.
- Processing (1–2 business days) — we pick, pack and hand over. Tracking is not live yet at this stage.
- In transit (5–8 business days) — the link updates as the parcel moves.
- Out for delivery — usually the morning of the delivery day.
Tracking has not moved in days
Normal, and almost never a lost parcel. Carriers only scan at fixed checkpoints, so a box can sit between two of them — especially over a weekend — without producing a new scan for 48 to 72 hours.
If nothing has moved for five business days, write to us. We open a trace with the carrier, and if it does not resolve within a week we ship a replacement or refund you. You do not have to chase the carrier yourself.
It says delivered but nothing arrived
- Check with anyone else at the address, and any porch or safe place the carrier might use.
- Ask immediate neighbours — a similar house number is the most common cause.
- Wait 24 hours. Parcels marked delivered early sometimes turn up the next day.
- Still nothing? Email us with your order number and we take it from there.
Wrong address
Spotted a mistake before it ships? Email us straight away and we fix it. Once it is with the carrier we cannot change the destination, but we can usually arrange a redirect through the carrier's portal and we will walk you through it.
Anything else: support@fornetto-co.com. A person answers within one business day.